Acceptable use policy

Prohibited products and content

The following may not be listed or sold on Crescence:

• Alcohol (beer, wine, spirits) - Crescence does not hold the required permits.
• Cannabis, CBD, hemp-derived THC products in any form.
• Controlled substances of any schedule.
• Tobacco, nicotine, or vaping products.
• Firearms, ammunition, weapons, or weapon accessories.
• Counterfeit, replica, or knock-off branded goods.
• Live animals or animal products requiring USDA APHIS permits the brand doesn't hold.
• Raw milk in states where retail sale is prohibited.
• Products requiring FDA pre-market approval that the brand doesn't hold.
• Products making unsubstantiated health claims (cures cancer, prevents COVID, treats diabetes, etc.).
• Items requiring cottage-food permits in the destination state when the brand doesn't hold one for that state. Crescence enforces a 32-state cottage-food matrix at checkout per ship-to state.

Allergen labeling

The brand operator must accurately disclose the FDA Big-9 allergens (peanut, tree-nut, dairy, egg, soy, wheat, fish, shellfish, sesame) on every SKU. Removal of an allergen tag triggers downstream office alerts for any office that already added the SKU to their pantry - undeclared changes are grounds for product suspension.

Off-platform solicitation

During the term of a brand operator's account, the brand operator may not solicit Crescence Buyers off-platform for substantively similar products. This protects the commission economics that fund the discovery surface, payment rails, and dispute infrastructure. After account closure, the restriction lifts.

Off-platform redistribution

Buyers may not resell products purchased on Crescence as their own brand (private-label). Products purchased on Crescence are for your own consumption or, in the case of office Buyers, for distribution to your team / patrons under the original brand name.

Communication conduct

In-app messages, Maia drafts you approve, and reviews must be truthful, non-defamatory, and free of harassment. Crescence monitors messages for off-platform contact attempts, harassment patterns, and spam. Flagged messages are reviewed by ops; severe violations result in account suspension.

Security and abuse

You may not: attempt to access another account's data; probe our infrastructure for vulnerabilities without first emailing security via /.well-known/security.txt; reverse-engineer the Maia AI assistant; scrape catalog data beyond your own use of the discovery surface; or interfere with the operation of the Service.

Reporting violations

If you see a listing or behavior that violates this policy, email trust@crescence.co. We acknowledge reports within 1 business day and resolve them within 5 business days for non-urgent matters; safety-impacting reports are escalated immediately.